Privacy policy

 

Last Updated: January 6, 2026

Introduction

Welcome to Zinarch ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zinarch.ae and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

  1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Create an account (name, email address, phone number, password)

  • Place an order (billing address, shipping address, payment information)

  • Contact us (name, email, phone number, message content)

  • Subscribe to our newsletter (email address, preferences)

  • Request a design consultation (project details, budget, timeline)

  • Submit a custom quote request (specifications, measurements, design preferences)

Information collected may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment card information (processed securely through third-party payment processors)

  • Company name and VAT number (for business customers)

  • Communication preferences

  • Product preferences and purchase history

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages viewed, time spent on pages, links clicked, referring website

  • Location Data: General geographic location based on IP address

  • Cookies and Similar Technologies: See Section 5 for detailed information

1.3 Information from Third Parties

We may receive information about you from:

  • Payment processors (transaction confirmation, fraud prevention data)

  • Social media platforms (if you choose to connect your social media accounts)

  • Marketing partners (demographic information, interests)

  • Business partners (interior designers, contractors who refer you to us)

  1. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Handle customs clearance and import documentation

  • Coordinate professional installation services

  • Send order confirmations and shipping updates

  • Process payments and prevent fraud

2.2 Customer Service

  • Respond to your inquiries and requests

  • Provide design consultation services

  • Handle returns, exchanges, and warranty claims

  • Send product care and maintenance information

  • Resolve disputes and troubleshoot problems

2.3 Marketing and Communications

  • Send promotional emails about new products, special offers, and exclusive collections

  • Provide personalized product recommendations

  • Send newsletters and design inspiration content

  • Conduct surveys and request feedback

  • Invite you to exclusive events and showroom visits

You can opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in any marketing email

  • Contacting us at [your email]

  • Updating your account preferences

2.4 Website Improvement

  • Analyze website usage and performance

  • Improve our product offerings and services

  • Develop new features and functionality

  • Conduct A/B testing and market research

  • Optimize user experience

2.5 Legal and Security

  • Comply with legal obligations and regulations

  • Protect against fraud and unauthorized transactions

  • Enforce our Terms and Conditions

  • Respond to legal requests and prevent harm

  • Maintain security and integrity of our services

  1. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment processors (secure payment processing)

  • Shipping and logistics companies (order fulfillment and delivery)

  • Cloud storage providers (data hosting and backup)

  • Email service providers (marketing and transactional emails)

  • Analytics providers (Google Analytics, website performance)

  • Customer service platforms (support ticket management)

  • Installation partners (professional installation services)

  • Customs brokers (import clearance for international shipments)

All service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Partners

With your consent, we may share information with:

  • Interior designers and architects (for project collaboration)

  • Property developers (for bulk order coordination)

  • Showroom partners (for display and sales)

3.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests

  • Enforce our Terms and Conditions

  • Protect our rights, property, or safety

  • Prevent fraud or illegal activity

  • Respond to emergencies

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

4.1 Security Measures

  • Encryption: SSL/TLS encryption for data transmission

  • Secure Payment Processing: PCI DSS compliant payment processors

  • Access Controls: Limited access to personal information on a need-to-know basis

  • Regular Security Audits: Ongoing assessment of security practices

  • Secure Data Storage: Protected servers with firewalls and intrusion detection

  • Employee Training: Regular privacy and security training for staff

4.2 Your Responsibility

  • Maintain the confidentiality of your account password

  • Use strong, unique passwords

  • Log out after using shared computers

  • Notify us immediately of any unauthorized access

Please note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

  1. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to:

  • Remember your preferences and settings

  • Understand how you use our website

  • Improve website functionality

  • Provide personalized content and advertising

  • Analyze website traffic and performance

5.2 Types of Cookies We Use

Essential Cookies (Required)

  • Enable core website functionality

  • Remember items in your shopping cart

  • Maintain your login session

  • Process secure transactions

Performance Cookies (Optional)

  • Google Analytics (traffic analysis and user behavior)

  • Website optimization and A/B testing

  • Error tracking and performance monitoring

Functional Cookies (Optional)

  • Remember your language and region preferences

  • Save your design consultation preferences

  • Customize your user experience

Marketing Cookies (Optional)

  • Facebook Pixel (retargeting and conversion tracking)

  • Google Ads (measure ad effectiveness)

  • Email marketing tracking (open rates, click rates)

  • Show relevant advertisements on other websites

5.3 Managing Cookies

You can control cookies through:

  • Browser settings: Most browsers allow you to refuse or delete cookies

  • Cookie consent banner: Adjust your preferences when you first visit

  • Opt-out tools: Google Analytics opt-out, Facebook ad preferences

Note: Disabling essential cookies may affect website functionality.

  1. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Right to Access Request a copy of the personal information we hold about you.

6.2 Right to Rectification Request correction of inaccurate or incomplete information.

6.3 Right to Erasure ("Right to be Forgotten") Request deletion of your personal information, subject to legal obligations.

6.4 Right to Restrict Processing Request limitation of how we use your information.

6.5 Right to Data Portability Request transfer of your information to another service provider.

6.6 Right to Object Object to certain types of processing, including marketing.

6.7 Right to Withdraw Consent Withdraw consent for data processing at any time.

6.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: [your email]

  • Phone: [your phone]

  • Address: [your address], Dubai, UAE

We will respond to your request within 30 days.

  1. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE, including China (for order fulfillment) and other locations where our service providers operate.

We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses

  • Data processing agreements

  • Adequate security measures

By using our services, you consent to these transfers.

  1. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

  • Maintain business records

Typical retention periods:

  • Account information: Until you request deletion or account closure

  • Order information: 7 years (UAE tax and accounting requirements)

  • Marketing communications: Until you unsubscribe

  • Website analytics: 26 months (Google Analytics default)

  • Payment information: Not stored (processed by third-party payment processors)

  1. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete the information.

  1. Third-Party Links

Our website may contain links to third-party websites, including:

  • Social media platforms

  • Payment processors

  • Shipping companies

  • Design inspiration sites

We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing personal information.

  1. Compliance with UAE Laws

We comply with applicable UAE laws and regulations, including:

  • UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data

  • UAE Electronic Transactions Law

  • UAE Consumer Protection Law

  • Dubai Data Law

  1. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices

  • New legal requirements

  • Technological developments

  • Business needs

We will notify you of significant changes by:

  • Posting the updated policy on our website

  • Sending an email notification (if you have an account)

  • Displaying a prominent notice on our homepage

The "Last Updated" date at the top of this policy indicates when it was last revised.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zinarch - Luxury Bathroom Fixtures

Email: [insert email] Phone: [insert phone] WhatsApp: [insert WhatsApp number] Address: [insert physical address], Dubai, UAE Website: www.zinarch.ae

Business Hours: Saturday - Thursday: 9:00 AM - 6:00 PM GST Friday: Closed

  1. Specific Information for EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

14.1 Legal Basis for Processing We process your personal information based on:

  • Contract performance: Fulfilling orders and providing services

  • Legitimate interests: Marketing, website improvement, fraud prevention

  • Consent: Marketing communications, non-essential cookies

  • Legal obligations: Accounting, tax reporting, compliance

14.2 Data Protection Officer For GDPR-related inquiries, contact: [DPO email if applicable]

14.3 Right to Lodge a Complaint You have the right to lodge a complaint with your local data protection authority.

  1. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

15.1 Your CCPA Rights

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to opt-out of sale of personal information

  • Right to deletion of personal information

  • Right to non-discrimination for exercising your rights

15.2 Personal Information We Collect See Section 1 for categories of personal information collected.

15.3 Sale of Personal Information We do not sell your personal information as defined by the CCPA.

  1. Consent

By using our website and services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein.

Thank you for trusting Zinarch with your personal information. We are committed to protecting your privacy and providing exceptional service.